by Pensare Group | Feb 20, 2015 | Customer Experience (CX), Customer Loyalty, Focus, Performance, Value
“You can’t manage what you can’t measure.” – “The customer is always right.” – “Lowest price wins!” We’ve all heard the tried and true adages that govern our business environment. These knowledge nuggets have been around for decades, and continue to be...
by Pensare Group | Dec 20, 2012 | Active Listening, Objections, Questions, Sales, Value
“Intellectuals solve problems; geniuses prevent them” – Albert Einstein How often have you worked through a sales discussion, building in questions, getting clarification and buy-in from the prospective customer along the way, only to face hesitation when you ask for...
